Delivery & returns
From us to your door.
Plain-language delivery and returns. No hidden fees, no vague timelines — just what to expect after you order.
Delivery
We deliver nationwide across South Africa. Orders are packed after stock is confirmed, then handed to a tracked courier. The estimate below is from dispatch, not from the moment you place the order.
| Method | Estimate | Cost |
|---|---|---|
| Standard tracked | 7-14 working days | R65 |
| Orders over R500 | 7-14 working days | Free |
Delivery is calculated at checkout. Remote areas may take an extra day or two. If your address is outside the courier network, we will contact you before dispatch.
Tracking your order
When your parcel ships, we send a tracking reference on the same WhatsApp or email thread you ordered through. If you have not received an update within the delivery window, message us and we will chase the courier.
Confirmed
We check stock and confirm your total.
Dispatched
You receive a tracking reference.
Delivered
Signed for at your address.
Returns & refunds
If something is not right, tell us within 7 days of delivery. We will arrange a return, replacement or refund depending on the issue.
- 01
Message us
Send your order name, the item and a photo if the product arrived damaged or incorrect.
- 02
We confirm the return
If the item is eligible, we send the return address and a reference. Do not ship it back before we confirm.
- 03
We inspect and resolve
Once received, we check the item and process the refund or replacement. Refunds go back to the original payment method.
What is eligible?
- Unused items in original packaging, within 7 days.
- Items that arrived damaged, faulty or different from what you ordered.
- Wrong size or colour, where the listing offered a choice.
What is not eligible?
- Used, washed or altered items.
- Hygiene-sensitive items that have been opened, unless faulty.
- Change-of-mind returns requested after 7 days.
Damaged or missing parcels
Please photograph the parcel and the contents before disposing of any packaging, then contact us within 48 hours of delivery. We will open a courier claim and make sure you are not left out of pocket.